Shipping & Returns
Delivery& Pick Up
Deliveries are available within a 40 mile radius from our showroom. Delivery and installation charges can vary based on a number of factors.
Our skilled delivery team inspects and prepares each item before carefully assembling and placing it in your home. Delivery personnel will not disassemble/assemble any electrical devices and are not responsible for any other personal items that need to be moved from location to another. It is highly suggested to move personnel items before the scheduled delivery date and time.
Delivery charges will be assessed for each delivery trip made to a single address. Customers will be scheduled for an in-home delivery and will be provided a one-to two-hour time window for delivery. Delivery is subject to reasonable and safe access. Hoisting and any other extraordinary measures necessary to accomplish delivery are at your risk and additional costs are the responsibility of the customer at or before the time of delivery. Delivery or installation fees are non-refundable.
Customer is responsible for ensuring that new furniture will fit in the desired room, as well as access through doorways, stairways, elevators, and hallways. Items that do not fit into your home and are returned are subject to a 50% restocking fee. The customer will be charged a new delivery fee for replacement merchandise.
All merchandise is carefully inspected before delivery. We encourage customers to inspect all merchandise for possible damages upon receipt during pick up at our showroom or at time of delivery. A customer’s signature is required at time of delivery to confirm inspection and receipt. Please contact us immediately at 713.957.0003 if there are any concerns, damages or manufacture’s defects.
All merchandise pick-ups must be paid in full before pick up. All merchandise must be picked up within 14 days of merchandise arriving at our showroom or store location. Merchandise not picked up within 14 days will be returned to the warehouse and will incur an additional 25% restocking fee and customer must pick up at warehouse location. All merchandise picked up at the showroom location must be inspected and signed for before the item(s) are removed from the showroom location.
When picking up any merchandise at showroom or warehouse location, customers are responsible for bringing proper assistance to load merchandise onto a customer’s vehicle. Houston Upholstery will not be responsible for any damage caused during loading, unloading, or transporting merchandise to customer's home. All packing, wrapping, and materials to secure merchandise must be provided by the customer.
Return Policy
Special ordered fabrics and custom orders are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customers have 24 hours to cancel. After 24 hours, only 50% of initial deposit of custom orders will be refunded to customer.
Fabric books/swatches, wood samples, and furniture samples will be allowed a 24 hour rental with a credit card on file. Items returned must be inspected by both parties. If they are not returned within 24 hours or are returned damaged, the full cost of the item(s) will be charged to the credit card.
Purchase of fabric, trim, floor model items, or clearance items cannot be returned or exchanged.
